{"id":1127,"date":"2020-02-28T12:24:01","date_gmt":"2020-02-28T11:24:01","guid":{"rendered":"https:\/\/www.2milasrl.it\/customer-satisfaction\/"},"modified":"2020-03-11T17:17:12","modified_gmt":"2020-03-11T16:17:12","slug":"customer-satisfaction","status":"publish","type":"page","link":"https:\/\/www.2milasrl.it\/en\/customer-satisfaction\/","title":{"rendered":"Customer satisfaction questionnaire"},"content":{"rendered":"<p><span class=\"font-21\"><em>Dear Customer,<br \/>\n<\/em><\/span><em>in order to comply with our ISO 9001: 2015 Quality System and constantly improve our service, it is important for us to know your opinion about the quality level conveyed by our work. For this reason, we would be very grateful if you could provide your feedback by filling in the questionnaire below. <\/em><\/p>\n<p><em>We kindly ask you to fill in all the fields and thank you in advance for the time you will dedicate to us.<br \/>\nAfter sending the form, you too will receive a copy.<\/em><\/p>\n<p class=\"line-height-h\"><em>Kind regards<\/em><br \/>\n<strong><em>Virginio Ceccolini<\/em><\/strong><br \/>\n<span class=\"text-orange\"><strong><span class=\"line-height-h\"><em>CEO 2Mila srl<\/em><\/span><\/strong><\/span><\/p>\n<hr \/>\n\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f1128-o1\" lang=\"it-IT\" dir=\"ltr\" data-wpcf7-id=\"1128\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1127#wpcf7-f1128-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Modulo di contatto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"1128\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"it_IT\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f1128-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<p class=\"small\"><span style=\"color: #ff0000;\">*<\/span> All fields are mandatory\n<\/p>\n<div class=\"form-group\">\n\t<p><label for=\"nomeazienda\">Company <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nomeazienda\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nomeazienda\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-sm-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label for=\"nome\">Name <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"nome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n\t<div class=\"col-sm-6\">\n\t\t<div class=\"form-group\">\n\t\t\t<p><label for=\"cognome\">Surname <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"cognome\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"cognome\" \/><\/span>\n\t\t\t<\/p>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"titolo\">Function <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"titolo\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"titolo\" \/><\/span>\n\t<\/p>\n<\/div>\n<div class=\"form-group\">\n\t<p><label for=\"email-395\">Email\u00a0<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"email-395\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email-395\" \/><\/span>\n\t<\/p>\n<\/div>\n<h3 class=\"mb-0 mt-7 h2\">Competence and friendliness of personnel\n<\/h3>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"commerciale\" class=\"d-block font-700\">Commercial dept. <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"commerciale\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"commerciale\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"commerciale\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"commerciale\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"commerciale\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"commerciale\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"commerciale_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"commerciale_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"commerciale_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"amministrativo\" class=\"d-block font-700\">Finance dept. <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"amministrativo\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"amministrativo\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"amministrativo\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"amministrativo\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"amministrativo\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"amministrativo\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"amministrativo_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"amministrativo_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"amministrativo_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"customer\" class=\"d-block font-700\">Customer service dept. <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"customer\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"customer\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"customer\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"customer\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"customer\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"customer\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"customer_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"customer_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"customer_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"marketing\" class=\"d-block font-700\">Marketing dept. <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"marketing\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"marketing\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"marketing\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"marketing\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"marketing\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"marketing\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"marketing_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"marketing_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"marketing_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h3 class=\"mb-0 mt-7 h2\">Product quality (ETPs)\n<\/h3>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"qualita\" class=\"d-block font-700\">Technical Quality <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"qualita\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"qualita\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"qualita\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"qualita\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"qualita\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"qualita\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"qualita_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"qualita_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"qualita_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"prezzo_qualita\" class=\"d-block font-700\">Price-Quality ratio <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"prezzo_qualita\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"prezzo_qualita\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"prezzo_qualita\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"prezzo_qualita\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"prezzo_qualita\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"prezzo_qualita\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"prezzo_qualita_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"prezzo_qualita_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"prezzo_qualita_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"consegne\" class=\"d-block font-700\">Accuracy in Delivery <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"consegne\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"consegne\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consegne\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consegne\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"consegne\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"consegne\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"consegne_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"consegne_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"consegne_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"imballi\" class=\"d-block font-700\">Packaging <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"imballi\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"imballi\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"imballi\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"imballi\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"imballi\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"imballi\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"imballi_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"imballi_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"imballi_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"documentazioni\" class=\"d-block font-700\">Time taken to transmit documents <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"documentazioni\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"documentazioni\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"documentazioni\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"documentazioni\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"documentazioni\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"documentazioni\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"documentazioni_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"documentazioni_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"documentazioni_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"gestione_reclamo\" class=\"d-block font-700\">Claim handling <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"gestione_reclamo\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"gestione_reclamo\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gestione_reclamo\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gestione_reclamo\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"gestione_reclamo\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"gestione_reclamo\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"gestione_reclamo_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"gestione_reclamo_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"gestione_reclamo_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"mt-2 pt-3\">\n\t<p><label for=\"tempi_reclamo\" class=\"d-block font-700\">Time taken to solve claim <\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"tempi_reclamo\"><span class=\"wpcf7-form-control wpcf7-checkbox wpcf7-validates-as-required wpcf7-exclusive-checkbox d-flex justify-content-between\"><span class=\"wpcf7-list-item first\"><label><input type=\"checkbox\" name=\"tempi_reclamo\" value=\"Insufficient\" \/><span class=\"wpcf7-list-item-label\">Insufficient<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"tempi_reclamo\" value=\"Adequate\" \/><span class=\"wpcf7-list-item-label\">Adequate<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"tempi_reclamo\" value=\"Good\" \/><span class=\"wpcf7-list-item-label\">Good<\/span><\/label><\/span><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"tempi_reclamo\" value=\"Excellent\" \/><span class=\"wpcf7-list-item-label\">Excellent<\/span><\/label><\/span><span class=\"wpcf7-list-item last\"><label><input type=\"checkbox\" name=\"tempi_reclamo\" value=\"I have no elements to judge\" \/><span class=\"wpcf7-list-item-label\">I have no elements to judge<\/span><\/label><\/span><\/span><\/span>\n\t<\/p>\n\t<div class=\"form-group mt-2\">\n\t\t<p><label for=\"tempi_reclamo_note\" class=\"sr-only\">Notes<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"tempi_reclamo_note\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text form-control form-control-sm\" aria-invalid=\"false\" placeholder=\"optional notes\" value=\"\" type=\"text\" name=\"tempi_reclamo_note\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<h3 class=\"mb-0 mt-7 h2\">Optional comments and clarifications\n<\/h3>\n<p class=\"mb-0\">We would be very grateful if you could indicate here below any further suggestion you may consider important for the improvement of our service and of your satisfaction.\n<\/p>\n<div class=\"form-group mt-3 mb-6\">\n\t<p><label for=\"commento\" class=\"sr-only\">Comments and clarifications<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"commento\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" aria-invalid=\"false\" name=\"commento\"><\/textarea><\/span>\n\t<\/p>\n<\/div>\n<p class=\"mb-0\">In compliance with articles 6, 7, 12, 13 of UE Regulation 2016\/679 \u2013 GDPR\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-148\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-148\" value=\"1\" class=\"mt-3\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I provide my consent for the treatment of data for purpose <b>A)<\/b> of the <a href=\"https:\/\/www.2milasrl.it\/en\/privacy-policy\/\" target=\"_blank\">information<\/a> regarding the treatment of personal data.<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<div class=\"my-3\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"oknewsletter\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first last\"><input type=\"checkbox\" name=\"oknewsletter[]\" value=\"I would like to subscribe to your Newsletter and I provide my consent for the treatment of data for purpose B (direct marketing activities)\" \/><span class=\"wpcf7-list-item-label\">I would like to subscribe to your Newsletter and I provide my consent for the treatment of data for purpose B (direct marketing activities)<\/span><\/span><\/span><\/span><span>of<a href=\"\/en\/privacy-policy\/\" target=\"_blank\">the information regarding the treatment of personal data<\/a>.<\/span>\n\t<\/p>\n<\/div>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-orange btn-lg\" type=\"submit\" value=\"SUBMIT\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Dear Customer, in order to comply with our ISO 9001: 2015 Quality System and constantly improve our service, it is important for us to know your opinion about the quality level conveyed by our work. For this reason, we would&#8230; <a class=\"font-700 text-orange\" href=\"https:\/\/www.2milasrl.it\/en\/customer-satisfaction\/\"> Leggi tutto<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-1127","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer satisfaction questionnaire - 2Mila srl<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.2milasrl.it\/en\/customer-satisfaction\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer satisfaction questionnaire - 2Mila srl\" \/>\n<meta property=\"og:description\" content=\"Dear Customer, in order to comply with our ISO 9001: 2015 Quality System and constantly improve our service, it is important for us to know your opinion about the quality level conveyed by our work. 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